Notice of Privacy Practices
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
This notice applies to the following Onboarded services (collectively referred to as "Onboarded"):
By law, Onboarded must keep protected health information private. The federal government defines protected health information as any information, whether oral, electronic or paper, which is created or received by Onboarded and relates to a patient's health care or payment for the provision of medical services. This includes not only the results of tests and notes written by doctors, nurses and other clinical personnel, but also certain demographic information (such as your name, address and telephone number) that is related to your health records.
Onboarded is required by law to give you this notice and to follow the terms and conditions of the notice that is currently in effect.
How Onboarded Fulfils These Duties
· Onboarded considers patient privacy as part of its mission to serve the needs of the patient first.
· Onboarded takes necessary precautions against inappropriate use or disclosure of medical information.
· Onboarded employees are expected to access medical information only as necessary to perform their jobs.
· Onboarded employees who violate these rules and policies are subject to sanctions, including discipline and termination.
The Health Care Providers Covered By This Notice
This notice covers Onboarded and Onboarded personnel, volunteers, students, and trainees. The notice also covers other health care providers that use Onboarded’s services to care for patients (such as physicians, physician assistants, therapists, and other health care providers not employed by Onboarded), unless these other health care providers give you their own notice of privacy practices that describes how they will protect your medical information. Onboarded may share your medical information with these other health care providers for their treatment, payment and health care operations. This arrangement is only for sharing information and not for any other purpose.
A Word about National and State Law
Federal and state laws require Onboarded to protect your medical information and federal law requires Onboarded to describe to you how we handle that information. When federal and state privacy laws differ, and the state law is more protective of your information or provides you with greater access to your information, then state law will override federal law. For example, where we have specifically identified additional applicable state law requirements in this notice, the referenced Onboarded entities will follow the more stringent state law requirements.
Part I - Most Common Uses and Disclosures
This section describes the most common circumstances in which Onboarded may use or disclose protected health information.
Onboarded will use and disclose protected health information to provide, coordinate or manage your care. This includes communication and consultation between health care providers - doctors, nurses, technicians and other members of your medical team. This applies to disclosures for treatment purposes to health care providers both within and outside of Onboarded. For example, before orthopedic surgery, your doctor may refer you for rehabilitation. Information will be shared between caregivers to ensure continuity of care.
Health Care Operations
Onboarded will use and disclose protected health information if it is necessary to improve the quality of care we provide to patients or to run our services. These include activities to monitor and improve patient care, prepare for state and federal regulatory reviews, train health care and non-health care professionals, manage health care operations and improve health care services. Here are some examples:
· To reduce the infection rate after a surgery, it would be necessary to look at medical records to determine the rate of infections that occurred.
· To be licensed to do a certain procedure, a doctor may be required to show that he or she has successfully completed a number of procedures under the supervision of another physician.
· A Therapeutic Drug Administration inspector may review patient records in a laboratory to ensure that accurate and complete records are maintained for patient safety.
Onboarded also may disclose protected health information to another health care provider who has treated you, if such information is needed for certain health care operations of the health care provider, such as quality improvement activities, evaluations of health care professionals, and state and federal regulatory reviews.
At times, Onboarded may access information, such as your name, address and general medical condition to contact you to:
· provide information about treatment alternatives or other information that may be of interest to you; or
· disclose health-related benefits or services that may be of interest to you.
Part II - Other Potential Uses and Disclosures
This section describes the less common circumstances in which Onboarded may use or disclose protected health information.
To Avert a Serious Threat of Harm
Onboarded may use and disclose protected health information to alert those able to prevent or lessen a serious and immediate threat to the health or safety of a patient, another person or the public.
Health Oversight Activities
Onboarded may disclose protected health information to health oversight agencies that oversee our operations or personnel. For example, Onboarded may need to disclose protected health information to the state agencies that oversee our health care facilities or licensed health care personnel (e.g., Department of Health, Medical Board, Nursing Board), or the federal agencies that oversee Medicare. These agencies need such information to monitor our compliance with state and federal laws.
Lawsuits and Other Judicial Proceedings
Onboarded may disclose protected health information in response to a valid court or administrative order. Onboarded also may disclose protected health information in response to certain types of subpoenas, discovery requests or other lawful process.
Law Enforcement Activities
Onboarded may disclose protected health information to law enforcement officials. For example, we may release protected health information to law enforcement officials:
· in response to a valid court order, grand jury subpoena, or search warrant;
· to identify a suspect, fugitive or missing person;
· about the victim of a crime under certain limited circumstances;
· about a death believed to be a result of criminal conduct; or
Uses and Disclosures Pursuant to an Authorization
Except as described in this notice or specifically required or permitted by law, Onboarded will not use or disclose your protected health information without your specific written authorization. At times, an Onboarded entity may ask you to provide specific written permission to allow the Onboarded entity to use or disclose medical information about you. A valid authorization may be revoked in writing at any time. Once authorization is revoked, the Onboarded entity will no longer be allowed to use or disclose protected health information for the purposes described in the authorization except to the extent the Onboarded entity has already taken action based upon the authorization.
Part III - Patients' Rights with Respect to Protected Health Information
This section describes the rights of Onboarded patients to protected health information.
Right to Inspect and Copy
You have the right to inspect and to request a copy of information maintained in Onboarded's designated medical record about you. This includes medical records maintained and used by Onboarded to make decisions about your care.
To obtain or inspect a copy of your medical information, submit a written request to the applicable Onboarded entity and address the request to the attention of the Office of Patient Affairs for Onboarded. Onboarded generally may charge a reasonable, cost-based fee to cover the expense of providing copies.
Most patients have full access to inspect and receive a copy of the full medical record. On rare occasions, Onboarded may deny a request to inspect and receive a copy of some information in the medical record. For example, this may occur if, in the professional judgment of a patient's physician, the release of the information would be reasonably likely to endanger the life or physical safety of the patient or another person.
Right to Request Alternate Methods of Communication
You have a right to request that Onboarded communicate with you in certain ways (such as a letter or by phone) or at a certain location. You may submit a written request to the applicable Onboarded entity specifying the communication method or alternative location being requested. The request should be addressed to the attention of the Office of Patient Affairs of Onboarded.
Right to Request Amendment
You have the right to request that your protected health information in Onboarded's designated medical record for you be amended. If you wish to request amendment of the information in your record, submit a written request to the applicable Onboarded entity and address the request to the attention of the Office of Patient Affairs. The request must include a reason to support the amendment. Onboarded may deny a request for amendment based upon any of the following circumstances:
· the request is not in writing or does not include a supporting reason;
· the information you want to change was not created by Onboarded, and the originator of the information is available to make the amendment;
· the information is not part of the designated medical record; or
· the information in the record is accurate and complete.
If Onboarded denies your request for an amendment, Onboarded will give you a written explanation of the denial. If you still disagree with the explanation provided, you can submit your written disagreement to Onboarded as referenced above, or you can ask that your request for amendment and explanation of the denial be included in any future disclosure of the pertinent protected health information. If you submit a statement of disagreement, Onboarded may include a rebuttal statement addressing your statement of disagreement in the designated medical record.
Right to a List of Certain Disclosures
You can ask Onboarded for a list of the persons or organizations to which Onboarded has disclosed your protected health information. This list would provide you with a summary of certain disclosures Onboarded has made that you would not otherwise be in a position to know about. The following are examples of disclosures that would not be included in the list:
· disclosures made directly to you (the patient) or disclosures that you have specifically authorized;
· disclosures to persons involved in your care;
· disclosures incident to a use or disclosure that is otherwise permitted or required by law;
Right to Request Restrictions
You can ask Onboarded to restrict the use or disclosure of protected health information about you for treatment, payment or health care operations. Your request must be in writing and submitted to the applicable Onboarded entity. The request should also be addressed to the attention of the Office of Patient Affairs Onboarded will carefully consider all requests. However, because of the integrated nature of Onboarded's medical record, Onboarded is not generally able to honour most requests, nor is Onboarded legally required to do so.
If you want to file a complaint or express concerns about Onboarded's use or disclosure of protected health information, please contact the applicable Onboarded entity as follows:
Attn: Office of Patient Affairs
4/520 Bourke St
Melbourne VIC 3000
Onboarded honors your right to express concerns regarding your privacy. Onboarded would not - nor could it legally or ethically - take action against you for filing a concern or complaint regarding the use or disclosure of your health information. Onboarded reserves the right, however, to take necessary and appropriate action to maintain an environment that serves the best interests of its patients and providers.
Key Information about this Notice
· Additional paper copies of this notice will be provided upon request.
· From time to time, Onboarded may change its practices concerning how we use or disclose protected health information, or how we will implement patient rights concerning their information. Onboarded reserves the right to change the terms of this notice and make the new notice provisions effective for all protected health information maintained by Onboarded. Onboarded will follow the terms and conditions of the notice that is currently in effect.
· When the notice is revised, it will be posted on Onboarded’s website. It will also be available upon request at Onboarded mobile applications, by mail, and via the following web site:
Need More Information?
If you have any questions, or would like to discuss this in more detail, please contact the privacy officer for the applicable Onboarded entity. More information is also available at the web sites for such entities.
Privacy Officer — +61400090532